Shipping policy

Shipping Policy

Effective date: February 1, 2026

This Shipping Policy applies to purchases made through Peak Time Garage (“we”, “us”, “our”). By placing an order, you agree to this Shipping Policy.

1) Important: Third-Party Fulfilment Only

Peak Time Garage does not manufacture, hold, pack, or ship physical stock.

All Physical Products (including vinyl and curated retail items) are fulfilled and shipped by third-party distributors/suppliers and delivered via their chosen carriers.

2) Order Processing & Dispatch

Because Physical Products are shipped by third-party suppliers:

  • processing and dispatch times may vary by supplier

  • tracking availability and dispatch timing depends on the supplier and carrier

  • shipping timelines are estimates only and are not guaranteed

Once your order is accepted and sent to the supplier for fulfilment, it may not be possible to cancel or change it.

3) Shipping Destinations

We sell to customers internationally, including (but not limited to) the UK, Europe, Australia, and New Zealand. Availability and shipping options may vary by supplier and destination.

4) Shipping Costs, Taxes, and Duties

Shipping charges (if applicable) are shown at checkout.

International orders may be subject to:

  • import duties

  • customs fees

  • taxes (VAT/GST)

  • carrier handling fees

These charges are the customer’s responsibility unless explicitly stated otherwise at checkout.

5) Tracking & Delivery

If tracking is provided by the supplier/carrier, it will be made available to you via the order page and/or shipping confirmation.

Delivery times can be affected by events outside our control, including:

  • carrier delays

  • customs processing

  • weather events

  • strikes or service disruptions

  • supplier operational delays

Shipping and delivery time estimates are not guarantees and are not grounds for refunds. Refunds are only available where required by law or where expressly stated in our Return & Refund Policy.

6) Address Accuracy & Failed Delivery

You are responsible for entering an accurate and complete shipping address at checkout.

If a shipment fails due to:

  • incorrect or incomplete address

  • refusal of delivery

  • failure to collect the parcel

  • customer-caused delivery issues

we are not responsible for replacement, re-shipping, or refunds unless the supplier/carrier provides a resolution and funds are recoverable.

7) Damaged, Missing, or Lost Parcels

If a Physical Product arrives damaged, is missing, or is lost in transit, resolution is handled through the supplier and/or carrier investigation process.

Where required, you may be asked to provide supporting information (such as photos of damage, packaging, or delivery confirmations) so the supplier/carrier can assess the claim. Outcomes and timeframes depend on the supplier/carrier.

8) Out-of-Stock Items (Third-Party Inventory)

Physical Product inventory is controlled by third-party suppliers. In some cases, an item may become unavailable after you place an order.

8.1 If an item is confirmed out of stock

If a Third-Party Fulfilled Product is confirmed out of stock and cannot be fulfilled, the order will be cancelled for that item and a full refund will be issued for that item.

8.2 Refund timing (important)

Refunds for confirmed out-of-stock cancellations are issued within 7 business days after the cancellation is confirmed.

After the refund is issued, your bank or payment provider may take additional time to post the refund. That processing time is outside our control.

9) Split Shipments

If you order multiple Physical Products, they may ship separately depending on supplier location, fulfilment timing, and stock availability. Separate tracking may apply.

10) Shipping Information Shared With Suppliers

To fulfil Third-Party Fulfilled Products, we may share the delivery details required to ship your order with suppliers and carriers, including:

  • name

  • shipping address

  • email address

  • phone number (where required for delivery)